Job Details

BASIC PURPOSE
The Staffing Coordinator provides the highest caliber of customer service to our Field Staff and to our client facilities. Must be bilingual in one of the following languages: Mandarin, Cantonese, Spanish, or Arabic.
Available shifts:
Monday - Thursday 1:30 pm PST - 11 pm PST
Monday - Thursday 10:45 pm PST - 8:30 am PST
Friday 12:30 pm PST - 10 pm PST and Saturday - Sunday 9 am - 10 pm PST
Friday - Saturday 9:30 pm PST - 10:00 am PST and Sunday 9:30 PM - 8:30 AM
ESSENTIAL FUNCTIONS
Provide first level support to both field staff and facility customers
Operate efficiently and effectively with a sense of urgency to carry out tasks; on an individual and in a team setting
Partner with clients to determine staffing requirements
Offer assignments at client facilities to qualified field staff
Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools
Manage open orders and fill open shifts with qualified field staff
Communicate all updates in a timely manner to both field staff and facility customers
Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary
Develop and foster excellent relationships between clients and field personnel.
Ensure field staff and/or client concerns are resolved in a timely manner; uphold our Company's reputation by demonstrating standards of excellence.
Perform all other duties as assigned by management.
QUALIFICATIONS
1-2 years' experience, preferable in the staffing industry
Proficient with Microsoft Outlook. Database and/or automated program experience a plus
Previous healthcare and/or call center experience preferred
Ability to type 35 wpm or greater consistently
Ability to quickly solve problems and multitask in a fast-paced environment
Ability to work with multi-line phones and utilizing multiple programs and screens
Ability to prioritize and plan work activities, use time efficiently and work well under pressure
Ability to respond clearly to client/staff inquiries while maintaining the highest degree of confidentiality and professionalism
Must have strong computer and analytical skills
Must be comfortable spending a large portion of the day making outbound phone calls
Must be a self-starter and be able to meet the goals and metrics assigned
Must be able to clearly exchange and document accurate information in a timely manner
Must have outstanding communication, customer service, and people skills
Education: High school diploma or any equivalent required.
WORK CONDITIONS
100% Remote Status
Must be able to successfully dedicate full attention to job duties during work hours
Must have an office like environment to work in with minimal noise and disruption
Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router
Must meet all standards and requirements of the Company's Telecommuting Policy
Employee must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom both via telecom and video.
Must be able to remain in a stationary position 80% of the work schedule
Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm and professional demeanor during stressful situations
This is a high call volume position requiring excellent communication skills; must be comfortable spending the majority of your time calling, emailing, and utilizing other staffing platforms and tools to communicate with healthcare professionals and client facilities regarding needs and assignments.