Job Details

Location: Remote (HQ is Plantation, Florida)
Department: Claims

Schedule: Monday to Friday; flexibility for additional hours as needed.

Salary: Commensurate based on experience and qualifications

About Responsive
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We collaborate with thousands of agents from the most respected insurance agencies to deliver world-class service and claims experiences. Responsive stands for making auto insurance simple, affordable, and hassle-free; a promise we deliver through innovation, feedback, and a commitment to excellence.

Why Join Responsive?

At Responsive, we're committed to supporting our team with comprehensive benefits and a positive work environment, including:

• Employer-Paid Healthcare: Medical, dental, and vision plans with free preventative care.
• Retirement Savings: 401(k) with company match.
• Wellness Programs: Mental health support and wellness initiatives.
• Career Development: Training and growth opportunities in a collaborative environment.

What You'll Do

As a Claims Adjuster, you'll guide customers through the claims process with empathy and expertise. From investigating coverage to resolving disputes, you'll handle claims from start to finish while maintaining strong relationships with customers and stakeholders. Responsibilities include:

• Investigating, evaluating, and resolving insurance claims.
• Reviewing policies to verify coverage and address coverage issues.
• Managing customer interactions with professionalism and accuracy.
• Responding to demands, requests, and questions with clear, well-documented communication.
• Collaborating with attorneys, medical providers, and other stakeholders.
• Maintaining detailed and timely records.
• Ensuring compliance with federal, state, and company regulations.

Requirements

What We're Looking For

• Education: Bachelor's degree.
• Licensing: Active Florida 6-20 All Lines Adjuster License .
• Language Skills: Fluent in Spanish and English (written and verbal proficiency required).
• Skills: Strong analytical, problem-solving, and communication skills. Proficiency in Microsoft Office.
• Experience: Customer-focused with experience in high-volume environments that require time management and attention to detail.
• Mindset: Self-motivated, team-oriented, and adaptable.

Our Culture

Responsive is a dynamic, inclusive workplace where integrity, innovation, and collaboration thrive. We foster an environment where employees are encouraged to:

• Adapt: Embrace change and continuously improve.
• Collaborate: Work transparently and respectfully with others.
• Engage: Show curiosity and a commitment to serving customers and teammates.
• Be Data-Driven: Leverage insights to drive decisions and improvements.

Responsive provides equal employment opportunities (EEO) to all employees and applicants, fostering a diverse and inclusive workplace.

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