Job Details

Title: Senior Workday AMS Practice Leader & Client Advisor

Location: REMOTE - Continental US

Compensation: Competitive Salary + Bonus

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Senior Workday AMS Practice Leader & Client Advisor

Role Summary

The AMS Senior Workday AMS Practice Leader & Client Advisor is a senior, client-facing leadership role responsible for owning end-to-end delivery, architecture, and commercial outcomes for a portfolio of Workday AMS clients. This individualcombines deep Workday HCM architectural expertise with strong business acumen, sales alignment, and executive-level client relationship management.

This role is designed to be both strategic and hands-on, serving as a senior architect, trusted advisor, and delivery leader within a pod-based AMS model. The position plays a critical role in shaping repeatable, scalable go-to-market AMS offerings, driving rapid client value realization, and ensuring SLA compliance across a multi-client environment.

The AMS Senior Workday Lead partners closely with Sales, Customer Success, and Operational COEs to deliver consistent, high-quality outcomes while enabling growth from 5 to 20+ concurrent clients with minimal structural change.

Key Objectives of the Role

Deliver architect-level Workday leadership across multiple AMS clients

Drive repeatable, scalable AMS delivery models (80% standardized / 20% tailored)

Enable rapid client success through platform audits, SKU/module alignment, and proactive roadmap guidance

Support revenue growth through pre-sales support, solution shaping, and packaging of AMS offerings

Ensure operational discipline, risk isolation, and SLA compliance in a multi-client environment

Core Responsibilities

1. Client Delivery & Architectural Leadership

Serve as the senior Workday architect for assigned AMS pods, supporting Tier 13 clients based on complexity and risk

Own solution design, configuration standards, and architectural decision-making across multiple domains (Core HCM, Absence, Time Tracking, Benefits, Payroll touchpoints, Security)

Lead or oversee high-risk changes, payroll-adjacent activities, and regulatory-sensitive work

Ensure tenant-specific runbooks, blackout calendars, and controls are established and enforced

Act as final escalation point for complex client issues before COE or executive escalation

2. Pod Leadership & Multi-Client Delivery

Operate as a senior technical leader within the pod-based delivery structure, supporting 36 concurrent clients

Partner with AMS Delivery & Engagement Managers (Pod Owners) to manage workload, risk, utilization, and SLA adherence

Mentor AMS Technical Leads (FTEs) and oversee execution by AMS Analysts (C2C)

Enable effective leverage of C2C resources for ticket execution while preserving quality and institutional knowledge

Support surge models for payroll cycles, Workday releases, and peak demand periods

3. Go-to-Market & Repeatable AMS Offerings

Contribute to the design and refinement of repeatable AMS delivery methods, tools, and packaged services

Lead or support Workday platform audits to quickly align clients' current and planned SKUs/modules with AMS staffing and services

Partner with the Customer Success Enablement (CSE) COE to develop reusable assets, including:

Free delivered tenant reports (e.g., integration monitoring, security reviews)

Playbooks, guides, FAQs, and workbooks for cyclical events (Open Enrollment, Year-End, Releases, Security Audits)

Ensure 80% of delivery and tooling is standardized and reusable across clients

4. Client Relationship Management & Governance

Serve as a trusted advisor to client HR, IT, and Payroll leadership

Participate in or lead client governance forums, including:

Weekly Technical Lead standups

Monthly service reviews

Quarterly executive steering committees

Translate operational performance into executive-level insights, risks, and recommendations

Drive client satisfaction, retention, and expansion opportunities

5. Sales Alignment & Commercial Support

Partner with Sales and Account Leadership on AMS solution design, pricing models, and client proposals

Support pre-sales activities, including solution workshops, platform assessments, and scope definition

Advise on and help operationalize AMS pricing models, including:

Fixed retainers by client tier

Bucketed hours and blended rates

Time & Materials and project-based work

Outcome-based pricing models

Contribute to C2C retainer strategy, ensuring responsiveness, quality assurance, and SLA adherence

6. Risk, Compliance & Quality Management

Enforce AMS risk isolation principles, including segregation of duties and no cross-client data access

Ensure role-based tenant access and mandatory peer reviews for payroll-related changes

Partner with Security & Compliance COE on audits, controls, and regulatory requirements

Support centralized QA & Release processes for Workday bi-annual releases, SBX testing, and migrations

7. Knowledge, IP & Continuous Improvement

Contribute to client-specific and pod-level knowledge bases

Drive standard configuration patterns and root cause analysis for recurring issues

Identify opportunities for automation, tooling, and process improvement

Help mature AMS delivery maturity as the client base scales

Required Qualifications

Workday & Technical Expertise

10+ years of Workday experience, including senior architect or lead roles

Deep expertise across the Workday ecosystem, with strong understanding of downstream impacts to Payroll, Security, Integrations, and Reporting

Proven experience supporting post-production AMS environments for multiple clients

Strong understanding of Workday release management, testing strategies, and change control

Business, Sales & Client Leadership

Demonstrated experience in client-facing leadership roles within professional or managed services organizations

Proven ability to partner with Sales on solution design, pricing, and pre-sales activities

Experience operating within SLA-driven, multi-client delivery models

Strong executive communication and stakeholder management skills

Delivery & Operating Model Experience

Experience working within or leading pod-based or shared-services delivery models

Comfort managing blended teams of FTEs and C2C/contract resources

Strong understanding of capacity planning, utilization management, and margin optimization

Preferred Qualifications

Prior experience in Workday AMS, MSP, or outsourced HRIS support models

Experience supporting regulated or payroll-intensive clients

Exposure to offshore or nearshore delivery models

Workday certifications across HCM, Payroll, Benefits, Security domains, Integrations, or other relevant modules

Additional SKU expertise

Success Measures

SLA compliance and reduction of high-risk incidents

Client satisfaction, retention, and expansion

Adoption of repeatable AMS assets and delivery methods

Effective leverage of C2C resources without quality degradation

Contribution to scalable growth of the AMS client portfolio